Chances are that you’re familiar with InMotion Hosting.
Maybe you haven’t used them, but you’ve heard of them. Or seen them around. A vague recollection of their name or ads somewhere some time.
That’s because they’re BIG.
Since 2001, InMotion has grown a customer base of over 300,000 domains with two data centers in Los Angeles and Virginia Beach. (Fun Fact: turns out they also own Web Hosting Hub, which is more targeted towards bloggers and beginners.)
As one of the older and more established names in the industry, they also boast grandiose claims of being numero uno in transfers, support, and industry guarantee.
But here’s the thing:
Many times, the largest companies are the worst offenders. Coasting by on their brand recognition or flashy ad campaigns while neglecting the things that made them successful in the first place.
Is InMotion an established company that’s keeping the quality which made them successful? Or are they just another large enterprise getting by on reputation alone?
To find out and provide an unbiased review, we purchased an InMotion “Launch Plan” back in June 2015 and set up a basic WordPress test website. Stats like uptime & speed .
This review relies strongly on data, such as uptime, load time (speed), and customer support experience.
Pros of Using InMotion Hosting
InMotion performs well on three major regions of uptime, speed, and backing. They likewise give a couple of extra highlights which can make your experience more charming.
1. Better than expected Uptime of 99.95%
InMotion’s normal uptime checked in at 99.95% dependent on our cautious following and observing in the course of the most recent two years. This places their uptime in our best 20.
Most recent year normal uptime:
- January 2020 normal uptime: 100%
- December 2019 normal uptime: 100%
- November 2019 normal uptime: 99.75%
- October 2019 normal uptime: 99.99%
- September 2019 normal uptime: 100%
- August 2019 normal uptime: 99.74%
- July 2019 normal uptime: 99.99%
- June 2019 normal uptime: 99.95%
- May 2019 normal uptime: 100%
- April 2019 normal uptime: 99.99%
- Walk 2019 normal uptime: 99.98%
- February 2019 normal uptime: 99.98%
2. Client service – 10 out of 10
InMotion Hosting claims that they’re an innovator in web facilitating client care.
To be perfectly honest, this is certainly not an especially strong attestation to make. Web facilitating client care has been verifiably questionable and inadequate, and the business is infamous for transforming even the easiest issues into a multi-week disaster.
All things considered, we don’t actually have high expectations when a specific facilitating organization professes to be an “Innovator in Customer Support”.
Auditing InMotion Hosting, we were agreeably shocked. Over the span of this audit, we researched the nature of their help group and led an intensive “Historical verification” with genuine clients to guarantee that our communication was not atypical.
We’re glad to report that the whole ‘examination’ yielded only sure outcomes. We introduced the client assistance delegate with 3 basic however advising questions intended to check their item information and general adequacy.
As you’ll see underneath, the outcomes were remarkable!
Inside 2 minutes of presenting our ticket, we were associated with a live specialist who rapidly and expertly addressed the entirety of our inquiries. While we’re constrained to specify that their record enactment isn’t moment when you are utilizing InMotion outside the U.S., our general involvement in their client assistance group was shockingly and magnificently wonderful.
3. 90-Days Money-Back Guarantee
Standard industry practice for unconditional promises commonly falls around the 30-day mark. Be that as it may, not InMotion. They’re so positive about their administration, that they give as long as 90 days business, VPS, and affiliate facilitating plans.
(For shared facilitating alternatives, they just offer a 30-day unconditional promise.)
4. Incorporations and Apps (WordPress, as well)
Another case InMotion makes on their site is that they’re an innovator in supporting Open Source ventures.
Once more, those brags are sponsored up with an arrangement of more than 310 applications (!). You can discover everything from well known substance the executives frameworks like WordPress and Drupal to shopping baskets or eCommerce frameworks like Prestashop and Magento.
5. Premium Sucuri Plugin for WordPress Users
InMotion’s WordPress Hosting accompanies the Secure security module that normally filters your locales for endeavors and security hazards, notwithstanding continuous far off reinforcements, hostile to spam, and against infection assurance.
6. Free Site Transfer
Fortunately, as other web has, InMotion Hosting offers to move your website for nothing from your present host.
The awful news is that they DO NOT guarantee zero personal time during the relocation cycle (which different has routinely ensure).
7. Incredible for E-trade Support
InMotion is one of only a handful barely any web has with dynamic associations among Prestashop and other driving eCommerce administrations (SiteGround being the other).
They make your eCommerce experience far better by furnishing simple incorporations with installment processors, helping you evade a generally gigantic genuine annoyance.
8. Google Apps Integration
To wrap things up, InMotion likewise gives a convenient minimal three-venture wizard for associating with Google Apps.
Some web has (GoDaddy rings a bell) drive you to pay for their shoddy email customers. While setting up a Google App coordination to utilize your new space with Gmail, Google Docs, Drive, and more isn’t actually cerebrum medical procedure, it very well may be a disappointing cycle on the off chance that you’ve never altered MX records.
9. Excessively Secure Smartwall Threat Defense System (TDS)
The ongoing Equifax security breaks represent exactly how obvious the peril of digital psychological oppression truly is, and with the nonstop ascent of savage power, Dos, and DDoS assaults, it has gotten more significant than any time in recent memory that each site proprietor has an away from of the security conventions being utilized by their web facilitating supplier.
Fortunately, InMotion Hosting goes all out to guarantee the security of their client’s private data.
Joining forces with Corero Network Security, InMotion security currently offers a remarkable safety effort called the Smartwall Threat Defense System or TDS.
Corero’s TDS is a group of DDoS assurance apparatuses that identify, moderate, and dispose of DDoS assaults continuously.
Bragging a noteworthy exhibit specialized specs, Corero’s TDS conveys the accompanying to the entirety of their clients:
- The SmartWall is a slimline DDoS assurance apparatus that conveys 10Gbps full-duplex or 20Gbps unidirectional execution in a ¼ wide, 1 RU structure factor.
- 1 RU conveys up to 80Gbps, and 4 RU conveys up to 320Gbps.
For those of you who aren’t knowledgeable in specialized language, it gets the job done to say that the Threat Defense System utilized by InMotion Hosting and their accomplice, Corero Network Security, is among the most noteworthy in presence.
With InMotion Hosting, you can rest sufficiently around evening time realizing that you and your site are shielded from even the most forceful beast power and DDoS assaults
Cons of Using InMotion Hosting
InMotion is mostly perfect. Of course, there’s always gonna be a few drawbacks to providing good uptime or excellent customer service. Here are InMotion’s:
1. Low Advertised Pricing ONLY for 24 Month Signup
Yes, InMotion’s pricing currently looks on par with much of the competition. An excellent value considering all of their positives, right?!
Unfortunately, the only way you can get this low advertised rate is by signing up for 24 months. If you’d prefer a shorter timeline (like 12 months), that cost rises a little bit.
This is a VERY common trick employed by MANY web hosts, making the too-good-to-be-true price – actually too good to be true.
2. Slow Server Speed
Fast loading times aren’t just great for user experience. Speed is also factored into Google’s algorithm for dictating where in the rankings you’ll show up (you know – the whole SEO thing). How fast your page loads has one of the biggest impacts on your bottom line, forcing half your traffic to bounce if it doesn’t load within two seconds.
Unfortunately, InMotion’s average page loading time of 824ms isn’t very impressive.
3. Delayed Verification Process
InMotion requires all new customers to be verified by phone for security purposes. That means NO instant account access after signup for many, especially outside the U.S.
In rare cases, they might even need a picture of your ID card.
While we applaud their security efforts, this understandably might turn off many potential customers (especially international ones).
4. Some Plan Limitations
In their defense, InMotion does go above and beyond providing free site restoration.
However, InMotion Hosting does not offer free automated data backups and it has to be purchased for $2/mo. Moreover, it only applies for the first 10GB and you would have to pay $1/mo for each additional 10GB.
It’s definitely something to consider before purchasing their services.
Do We Recommend InMotion?
Yes and no.
Our InMotion experience started out well.
Their uptime and support were all good. But over the last few months, things have started falling off the rails a bit. Both speed and uptime slips have been disappointing, so they’ve fallen down in our overall rankings to the 22nd place.
You can try InMotionHosting.com for yourself if you’re curious.